Dealing with difficult situations – solution-focused questioning techniques: “Questions are like magnifying glasses: they focus in the direction in question”. For this reason, questioning techniques are a central building block for working with experiential learning.
Tools: just like in the first part of the training course, there will again be numerous possibilities for trying out and reflecting on the tools.
Case studies: sharing experiences and supervision.
Personal casework: through drawing on the resources of the entire group, this part of the training course once again offers you opportunities for reflecting on typical trainer issues.
EOL as a resource-oriented training and coaching concept: everything fits together! We show you how EOL is a practical concept for working with groups, teams, or organisations, and what approaches are helpful.
From clarifying outcomes to designing learning projects: we are all familiar with the situation where the customer ‘threatens’ to award a contract. But what can you do to manage the outcomes in such a way that they can be implemented? More precisely, in what way can you deal with the customer’s expectations of perfection, (e.g., “You can work through the topic of change in a day, can’t you?”), or what possibilities are there for dealing with Catch-22 situations (Manager: “Do team development with my team”; Team: “The manager needs coaching”) and what other similar situations are there in which we must pay attention to our needs as trainers and coaches and should actively shape the contracting process?
Strategies for team/change projects: using the Appreciative Inquiry (AI) method and other solution-focused procedures, you discover and test best practice approaches for team and change projects.
Developing process-oriented concepts – for specialist topics and soft skills training: anyone who wants to leverage the full power of EOL learning projects must be prepared to depart from strictly linear paths. But how does this tally with what is frequently specified in trainer manuals or the reproducible effects demanded by specialised/method training courses? What does planning look like? How do you plan flexibility?
Closing presentation and certificate award ceremony.