Terms and Conditions
Prices. All prices are prices in USD ($), € or GBP . They are subject to shipping and handling charges. For customers within Europe, prices may also be subject to sales taxes/VAT. When you order online, you will see the final price including shipping and (where applicable) sales taxes/VAT. Prices are subject to change without notice and may vary from the price stated in this catalog. Please refer to our website for the current price.
Payment. You can pay online by credit card or PayPal.
Money-back guarantee. Should an item fail to meet your expectations, you can return it within 14 days of purchase for a full refund. Returned products must be in the original condition and unused. Parcels without correct postage will be refused. Products with special printed surfaces or engravings cannot be refunded.
Duty-free. We ship duty-free and door-to-door to all countries.
Postage and Packaging. Shipping costs are dependent on the delivery address and the weight of the package. You will be informed of the actual costs for shipping during the ordering process.
Delivery time. We ship with FedEx. You will receive your METALOG© training tools within 1 week - world wide.
Validity. We ship as stated. We cannot accept any other conditions requested by the purchaser.
Changes in product design. Designs or technical details of products are subject to change without notice.
Warranty. We offer a 24-month limited warranty on all our products. The warranty covers any defects in material or workmanship. We will either repair or exchange your product, or give you a store credit for the respective amount. Not covered under this warranty are all defects resulting from misuse, use of force, or natural wear and tear. Additionally, statutory warranties apply.
Retention of title. All orders remain the exclusive property of METALOG© GmbH & Co. KG until full payment is received.
Jurisdiction. Place of jurisdiction for all disputes is Germany.
Data protection. We take your privacy seriously. All personal data necessary for processing your order is stored by us and used only in accordance with German privacy laws and ordinances .
Our promise to you:
Our 14-day return guarantee
Order without risk, if for any reason you are not satisfied with your purchase, you can return it for a full refund.
24-months guarantee
We want you to be completely satisfied with your purchase so, should any components become defective, we will repair or replace them free of charge.
Customer Support
Have any questions or need help choosing the right product for your project? Our customer support team are ready to help on:
